http://na.finalfantasyxiv.com/lodestone/...aa65978fc5
We would like to provide an update regarding the issue of extremely slow matching process when queuing for the Duty Roulette.
During yesterday's investigation, we were able to determine that there are cases in which the matching queue for the Duty Roulette halts under specific conditions. We were able to address the cause of the issue, and after a large-scale inspection, verified that the system is working properly.
However, during the pattern verification that continued afterwards, we also confirmed that another issue (with a different cause) is occurring even after the fix, wherein, under certain conditions, match times become increasingly slower over time for solo players queued in the Duty Finder.
We are continuing to investigate, address, and verify the issue is fixed, but in order to make certain that the issue is thoroughly addressed, we may require until the beginning of next week.
We will post further details on the forums at a later time.
Since this issue affecting Duty Roulettes in the current open Worlds occurs when a pre-formed party queues for the Duty Roulette, we ask that you please queue in as a solo player or in a 4-player (8-player) party during this weekend, especially at peak times. This will keep the Duty Finder Roulette running smoothly, without congestion.
We sincerely apologize for the inconvenience, and thank you for your patience and understanding.
We would like to provide an update regarding the issue of extremely slow matching process when queuing for the Duty Roulette.
During yesterday's investigation, we were able to determine that there are cases in which the matching queue for the Duty Roulette halts under specific conditions. We were able to address the cause of the issue, and after a large-scale inspection, verified that the system is working properly.
However, during the pattern verification that continued afterwards, we also confirmed that another issue (with a different cause) is occurring even after the fix, wherein, under certain conditions, match times become increasingly slower over time for solo players queued in the Duty Finder.
We are continuing to investigate, address, and verify the issue is fixed, but in order to make certain that the issue is thoroughly addressed, we may require until the beginning of next week.
We will post further details on the forums at a later time.
Since this issue affecting Duty Roulettes in the current open Worlds occurs when a pre-formed party queues for the Duty Roulette, we ask that you please queue in as a solo player or in a 4-player (8-player) party during this weekend, especially at peak times. This will keep the Duty Finder Roulette running smoothly, without congestion.
We sincerely apologize for the inconvenience, and thank you for your patience and understanding.
